Product Support Specialist

The role

Product Support Specialists will own the full lifecycle of client-facing technical work within a newly established Technical Operations team. They will handle technical implementation, operational support, and process documentation for Rightway's internal systems and client connections.

What you will do

• Configure Single Sign-On (SSO) integrations for client employer portals.
• Execute and validate file transformations across eligibility, accumulator, and claims files.
• Set up and configure custom provider networks in internal systems.
• Configure client engagement and wellness programs in third-party platforms.
• Maintain implementation records, configuration logs, and handoff documentation.
• Serve as the primary point of escalation for registration and eligibility issues.
• Monitor file ingestion pipelines and audit file processing results.
• Manage provider search and drug search accuracy issues.
• Build and maintain standard operating procedures (SOPs).
• Coordinate with Data Engineering, Client Success, and Implementation teams.

Required qualifications

• Highly organized and process-driven
• Structured problem-solver
• Detail-oriented and accurate
• Clear written communicator
• Adaptable and self-directed in a startup environment

Nice to have

• Direct experience in Rightway health guide, pharmacy guide, or registration support operations
• Previous experience in a technical support, client onboarding, or operations role in healthcare or technology

Benefits

• Opportunity to help build a net-new function
• Exposure to internal systems, client configurations, and implementation workflows
• Career development pathways into Technical Operations leadership, Product Management, or Implementation Management

About the company

Rightway is on a mission to harmonize healthcare for everyone, everywhere through a modern, mobile app. Headquartered in New York City, the company provides tools and access to health guides and human experts to manage the healthcare journey.