Client Success Associate, Navigation

The role

The Client Success Associate acts as the primary point of contact for clients and a liaison between clients and internal teams. You will manage the resolution of routine to complex operational requests and maintain professional client relationships.

What you will do

• Engage internal departments and client resources to resolve operational issues
• Submit data analytic tickets and analyze prebuilt reporting dashboards
• Provide meaningful updates to the client
• Find optimal outcomes for complex situations
• Engage appropriate internal or client resources to drive issue resolution
• Drive to resolution promptly to meet Client Performance Guarantees

Required qualifications

• Bachelor's degree
• Minimum of 3 years of work experience
• Excellent organizational and time management skills
• Excellent written and verbal communication skills
• Working knowledge of Excel and other Microsoft Office applications
• Ability to analyze, interpret, and develop solutions effectively
• Ability to work independently within a fast-paced environment with quick turnarounds
• Strong attention to detail and follow-through

Nice to have

• Experience in healthcare is a plus

About the company

Rightway is on a mission to harmonize healthcare for everyone, everywhere through products that guide patients to the best care and medications. The company is headquartered in New York City and has raised over $300mm from investors.