Remote Pharmacy Supervisor, Care Team (Weekends/2nd Shift)

Remote. Posted 18 days ago

The role

The Supervisor, Care Team provides day-to-day leadership and oversight of front-line Pharmacy Technicians and Leads. You will manage performance, coaching, and service level performance for members, pharmacies, and providers via phone, chat, or email.

What you will do

Provide day-to-day supervision and support for Pharmacy Technicians and Leads
Manage timecards, monitor schedules, track attendance, and oversee individual performance
Partner with Workforce Management to adjust staffing and queue assignments
Implement and refine Care Team workflows
Conduct regular structured feedback conversations and coaching
Monitor individual and team performance metrics
Participate in quality monitoring initiatives and NPS survey programs
Assist with onboarding new clients
Monitor call or chat activity and resolve member escalations
Maintain knowledge base materials, standard operating procedures, and training documentation

Required qualifications

State licensure or registration required where applicable by law
3+ years of experience in a healthcare contact center, retail pharmacy, PBM, or pharmacy operations setting
Strong understanding of pharmacy-related customer service
Ability to coach, motivate, and support frontline team members
Ability to balance team performance metrics with individual development
Strong problem-solving skills
Skilled at using data to identify trends
Excellent verbal and written communication skills
Detail-oriented and highly organized

Nice to have

Bachelor's degree preferred or equivalent work experience
Nationally Certified Pharmacy Technician
Experience as a people leader, having previously led teams of pharmacy technicians
Familiarity with pharmacy claims, PBM systems, and HIPAA/privacy requirements

About the company

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Their products guide patients to the best care and medications through a modern, mobile app.