Customer Support Associate, Healthcare Navigation

The role

The Health Guide provides healthcare navigation concierge service via phone, chat, text, and email. They support members by sourcing care providers, answering benefit questions, and assisting with billing and care coordination.

What you will do

• Healthcare navigation concierge service delivery via phone, chat, text, and email
• Sources high-quality care providers based on a member's needs and preferences
• Answers benefit questions
• Ensures members understand their options and shared financial responsibility
• Supports members with healthcare billing questions and issue resolution
• Supports members with care coordination

Required qualifications

• Strong organizational skills
• Customer-centric orientation
• Strong verbal and written communication skills
• A high degree of empathy
• Strong critical thinking and problem solving skills
• Comfortable with continuous process improvement and change
• Computer literacy

Nice to have

• College degree

About the company

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Their products guide patients to the best care and medications through a modern, mobile app.