Account Manager

The role

The Account Manager manages day-to-day operational management for an assigned book of PBM clients. This role involves managing client relationships, ensuring high-quality pharmacy benefits, and driving client satisfaction.

What you will do

• Own day-to-day operational management for an assigned book of PBM clients
• Serve as the primary operational point of contact for client inquiries
• Co-lead and facilitate client meetings including quarterly and annual business reviews
• Partner with the Implementation team during new client onboarding
• Gather and manage client requirements for the annual open enrollment cycle
• Facilitate client-facing webinars, benefit fairs, and employee education sessions
• Identify operational trends and issues to implement corrective measures
• Monitor and track client deliverables against contractual obligations
• Contribute to cross-functional initiatives to standardize client operations
• Support Rightway partners by researching and resolving inquiries and troubleshooting issues

Required qualifications

• Bachelor’s Degree
• 5-8 years in pharmacy operations
• Detail-oriented
• Consultative and presentation skills
• Excellent communication & organization skills
• Ability to bring stakeholders together to identify solutions to challenges
• Solid client management skills
• Pharmacy benefit knowledge
• Effective & creative problem-solver
• Ability to prioritize and manage through change
• Ability to lead projects and influence others without direct reporting line ownership
• Basic knowledge of Excel, Google Sheets, PowerPoint, and Google Slides

Nice to have

• Master’s Degree

About the company

Rightway is on a mission to harmonize healthcare for everyone, everywhere. The company uses a modern, mobile app to guide patients to the best care and medications.