Medical Secretary

The role

The Medical Secretary provides administrative and clerical support to ensure efficient operations at Rhode Island Primary Care Medical Group. This person serves as a communication hub between patients, providers, clinical staff, and external stakeholders.

What you will do

• Greet patients and visitors
• Check in patients and verify demographics and insurance in Epic EHR
• Collect co-payments and process patient payments
• Schedule, reschedule, and confirm patient appointments
• Manage provider calendars
• Respond to patient inquiries via phone, email, and patient portal
• Register new patients and update existing information
• Maintain accurate and confidential patient medical records in Epic EHR
• Scan, file, and organize medical documents
• Process medical records requests and release of information forms

Required qualifications

• Minimum of 2+ years of experience as a Medical Secretary in Primary Care
• High school diploma required
• Strong communication, organizational, and planning skills
• Proficiency with Epic systems and Microsoft Office (Excel, Outlook, Teams, Word)
• Ability to collaborate with team members
• Familiarity with medical terminology
• Ability to calculate and collect cash transactions
• Good interpersonal skills
• Prolonged periods of sitting at a desk and using a computer
• Able to sit/stand/walk for long periods of time
• Must be able to lift 15 pounds at times

Nice to have

• Self-starter & willingness to learn

Benefits

• Medical, dental, & vision coverage
• Life insurance - Company paid basic life insurance & voluntary supplemental policies
• Company paid Health Reimbursement arrangement that reduces employee responsibility of medical plan deductible
• Voluntary accident insurance
• 401k eligibility at 1-year of employment, immediate vesting of company match once eligible
• Paid time off
• Paid holidays
• Work life balance of primary care office setting

About the company

Rhode Island Primary Care Physician’s Corporation (RIPCPC) is the largest independent provider association of primary and pediatric care in the state. In 2023, RIPCPC joined Akido Labs, becoming a key east coast hub for healthcare innovation within the Akido Care medical network.