Ripple
Customer Success Senior Manager
New York, NY, United States. Posted a month ago
The role
The Customer Success Senior Manager drives revenue and product adoption across Ripple's customer base. This role focuses on deepening customer relationships by scaling payments volume, implementing custody solutions, and identifying cross-selling opportunities.
What you will do
- Develop a deep understanding of each customer's technical solutions, organization, decision-making, aspirations and needs.
- Serve as an advisor and Ripple advocate to enable customers to experience Ripple's potential.
- Conduct financial, business and value analysis to understand key financial targets.
- Navigate upsell and cross sell opportunities to deal execution.
- Lead key initiatives working with cross-functional collaborators.
- Collect customer and marketplace feedback and communicate it throughout Ripple.
- Identify and champion internal Ripple process improvements.
Required qualifications
- Fluency in English
- 5+ years of experience in a customer facing role at financial institutions and/or a FinTech or crypto organization
- Demonstrable understanding of multi-stakeholder management in complex environments
- Experience in the development and launch of modern, complex business solutions involving innovative technology and B2B relationships
- Excellence in building and managing relationships in cross-functional, global teams
- Excellent interpersonal skills
- Experience in coaching others
- Highly self-motivated individual who operates proactively
Nice to have
- Spanish
Benefits
- Professional development budget
- Competitive salary, bonuses, and equity
- Benefits covering physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
- R&R days
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy
- Industry-leading parental leave policies
- Family planning benefits
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and fun events
About the company
Ripple is building a world where value moves like information through crypto solutions for financial institutions, businesses, governments and developers.