Senior Manager, Customer Partner Success

The role

You will maintain and grow Ripple's existing client base across Payments, Custody, and Stablecoins. You will act as the main contact for enterprise clients to ensure satisfaction and identify growth opportunities.

What you will do

• Act as the main contact person for Ripple's most valued Enterprise clients
• Focus on client retention and satisfaction
• Develop strategies to assist in organic growth
• Identify up-sell and cross-sell opportunities aligned with Ripple's roadmap
• Conduct structured business reviews to assess client needs
• Discuss and negotiate contractual and commercial terms with clients
• Represent Ripple at industry events when required

Required qualifications

• 10+ years of experience in Account/Relationship management within the Financial Services industry
• 3+ years of experience in the Digital Assets and/or payments industry or a related field
• Demonstrated track record in identifying and capitalizing on commercial opportunities with established client bases
• A deep understanding of blockchain technology and/or traditional financial services
• Experience collaborating with decision makers at large financial institutions
• Ability to consolidate client feedback and disseminate to our Product partners
• Excellent communication skills, both verbal and written
• Exceptional attention to detail
• Proactive, collaborative approach
• Strong knowledge of Salesforce and other relevant industry tools

Nice to have

• Additional language skills advantageous

Benefits

• Competitive salary, bonuses, and equity
• Physical and mental healthcare
• Retirement
• Family forming and family support
• Employee giving match
• Mobile phone stipend
• R&R days
• Generous wellness reimbursement
• Weekly onsite & virtual programming
• Generous vacation policy
• Industry-leading parental leave policies
• Family planning benefits

About the company

Ripple is building a world where value moves like information does today through crypto solutions for financial institutions, businesses, governments and developers. They aim to improve the global financial system and create greater economic fairness.