Product Operations Specialist

The role

You will support the growth and scaling of Ripple's product offerings. You will manage operational support activities including reconciliation, trade support, exception processing, and funding and settlement.

What you will do

• Collaborate with Finance and Operations teams and external customers to ensure timely settlement of crypto and fiat funds.
• Reconcile positions and balances for various business operations, including company-issued stablecoin.
• Monitor intraday trading and settlement activity in partnership with the Ripple Trading and Markets team.
• Understand risks and requirements for different asset types to ensure quick responses to market activity and exceptions.
• Record transactions in systems to maintain accurate bookkeeping entries.
• Become an expert in finance operational flows by detailing existing processes.
• Identify manual processes that can be automated or streamlined.

Required qualifications

• Willingness to work a weekend/holiday shift pattern as required.
• Relevant hands-on experience in operations, clearing, and settlement, including reconciliation.
• Proven experience in monitoring venues and systems in real-time to uncover and resolve exceptions, breaks, and blocking issues.
• Curiosity and initiative to identify manual processes that can be automated or streamlined.
• High attention to detail with the ability to problem-solve and remain organized in a dynamic environment.
• Dedicated with a passion for efficiency and continuous improvement.
• Experience with implementing off-the-shelf and in-house solutions.
• Broad understanding of markets and instruments (cleared, OTC, crypto, derivatives).

Nice to have

• Understanding of accounting principles (debits/credits, balance sheet reconciliation)
• Experience with SQL and crafting queries for daily operations

Benefits

• Competitive salary, bonuses, and equity
• Physical and mental healthcare
• Retirement
• Family forming and family support
• Employee giving match
• Mobile phone stipend
• R&R days
• Generous wellness reimbursement and weekly onsite and virtual programming
• Generous vacation policy
• Industry-leading parental leave policies
• Family planning benefits
• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and fun events

About the company

Ripple is building a world where value moves like information does today through crypto solutions for financial institutions, businesses, governments and developers.