Director, Customer Partner Success

The role

You will maintain and grow Ripple's client base across products including Payments, Custody, Stablecoins and Tokenization. You will act as the main contact for valued clients and build relationships with key decision-makers.

What you will do

• Act as the main contact person for Ripple's most valued clients
• Build and nurture strong relationships with key decision-makers within client organisations
• Act as the advocate for your clients throughout the Ripple ecosystem
• Encourage productive cross-functional collaboration with various teams
• Focus on client retention and satisfaction
• Identify up-sell and cross-sell opportunities
• Conduct structured business reviews to assess client needs
• Discuss and negotiate contractual and commercial terms with clients
• Help develop and streamline internal processes
• Represent Ripple at industry events when required

Required qualifications

• 10+ years of experience in Account/Relationship management within the Financial Services or Technology industry
• Proven experience in the capital markets / payments sector, or a related field
• Experience overseeing the delivery of complex financial or technology services to large institutions
• Demonstrated track record in identifying and capitalising on commercial opportunities with established client bases
• A deep understanding of blockchain technology and traditional financial services
• Excellent communication skills, both verbal and written, with the ability to present effectively
• Exceptional attention to detail, and a proactive, collaborative approach

Nice to have

• Strong existing network across payments and capital markets industry in Southeast Asia and East Asia
• Additional language skills

Benefits

• Professional development budget
• Competitive salary, bonuses, and equity
• Physical and mental healthcare
• Retirement
• Family forming and family support
• Employee giving match
• Mobile phone stipend
• R&R days
• Generous wellness reimbursement and weekly onsite & virtual programming
• Generous vacation policy
• Industry-leading parental leave policies
• Family planning benefits

About the company

Ripple is building a world where value moves like information does today through crypto solutions for financial institutions, businesses, governments and developers.