Customer Success Representative

The role

You will be the public face of Riskified for inbound communications with merchants. You will handle inquiries, troubleshoot issues, and onboard new clients to ensure their success using the services.

What you will do

• Be the public face of Riskified for all inbound communications with our merchants
• Effectively handle inquiries and requests from our merchants and internal teams
• Troubleshoot and escalate issues to the appropriate escalation paths
• Act as the voice of the customer within Riskified across all departments
• Onboard new Riskified clients and ensure their success using our services

Required qualifications

• At least 2+ years experience in a customer-facing support/success position
• English and Portuguese verbal and written communication proficiency
• Excellent troubleshooting, critical thinking, and communication skills
• Detail-oriented with ability to easily follow complex processes and flows
• Familiar with Office Suites and/or Google Docs (especially Excel/Google Sheets)
• Must be able to work independently with minimum supervision
• Confident in making decisions in accordance with Riskified’s practices

Nice to have

• Spanish is a plus
• Experience with ticketing systems such as Freshdesk, Zendesk or similar - an advantage
• SQL and API knowledge - an advantage
• Previous experience in a B2B SaaS company - an advantage

Before you apply

• Please apply with an English resume

About the company

Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. The company provides an AI-powered fraud and risk intelligence platform for large brands and publicly traded companies.