Senior Technical Account Manager

The role

You will serve as a strategic technical advisor and execution lead for enterprise and strategic brand clients. You will guide integration planning, lead optimization initiatives, and monitor platform performance.

What you will do

• Serve as the consistent weekly touchpoint for assigned clients
• Act as a trusted technical advisor to help clients realize value
• Bridge communication between client technical teams and internal teams
• Develop and oversee channel implementation strategies
• Drive tactical execution across the Rithum platform
• Conduct technical reviews to identify optimization opportunities
• Own the resolution of complex technical issues
• Support technical roadmap planning and product feedback loops
• Apply AI tools to client analysis and workflows
• Coach and mentor less experienced TAMs

Required qualifications

• 3+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer
• Proven experience supporting complex enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization
• Strong understanding of APIs, data mapping, and feed architecture
• Demonstrated ability to manage technical projects and communicate with technical and non-technical stakeholders
• Proficiency in Salesforce, JIRA, or similar workflow and project tracking tools
• Strong problem-solving skills with a focus on root cause analysis and resolution
• Strong verbal and written communication skills
• Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude)

Nice to have

• 5+ years of experience in technical account management, solutions engineering, or implementation roles
• Bachelor's degree in the applicable discipline or related field
• eCommerce or product data platform experience
• Experience working in cross-functional teams and navigating complex stakeholder environments
• Familiarity with SaaS deployment models and scalable system design
• Experience working with enterprise or strategic clients in eCommerce or retail technology

Benefits

• Medical, dental and vision benefits
• Company HSA contributions
• 6% 401(k) match
• 20 days of Paid Time Off (increases to 22 days at 3 years and 25 days at 5 years)
• 9 Company-Paid holidays
• 2 paid floating holidays
• 7 paid sick days
• 2 Wellness days
• 1 Paid Volunteer Day
• 12 weeks primary caregiver leave
• 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance

About the company

Rithum is a commerce network that provides a platform for brands and retailers to accelerate growth and optimize operations. More than 40,000 companies use Rithum to grow their business across hundreds of channels.