Hospital Success Partner

The role

You will grow the network of veterinary hospital partners and help new hospitals use the platform. This role involves outbound sales, consultative relationship building, and customer activation.

What you will do

• Identify and engage prospective veterinary hospitals through phone, email and other channels.
• Build relationships with practice managers, hospital owners and decision-makers.
• Lead consultative discovery conversations to uncover hospital coverage needs.
• Engage newly signed-up hospitals and help them post their first shift.
• Guide hospital partners through the platform to maximize value.
• Manage a pipeline of prospective and newly signed-up hospitals.
• Meet or exceed individual performance goals.
• Maintain accurate CRM records in HubSpot.
• Collaborate with Business Development, Marketing, Sales Operations and Client Services.
• Share hospital feedback and market insights.

Required qualifications

• 3+ years of experience in B2B sales, business development, account management or customer success.
• Proven experience in outbound prospecting, consultative selling and relationship building.
• Strong communication skills.
• Customer-focused.
• Self-motivated and comfortable working toward measurable goals.
• Strong organizational skills.
• Adaptable and comfortable navigating change.
• Collaborative, coachable and open to feedback.
• Experience using CRM platforms such as HubSpot or Salesforce.

Nice to have

• Experience in veterinary medicine, animal health or veterinary staffing.
• Understanding of veterinary hospital operations and staffing challenges.
• Experience working with veterinary practice managers, owners or hospital decision-makers.

Benefits

• Accelerated growth & learning potential.
• Stipends for home office setup, continuing education, and monthly wellness.
• Comprehensive health benefits (base medical plan covered at 100% with optional premium buy up plans in US).
• 401K (US).
• Registered Retirement Savings Plans (RRSPs) and Tax-Free Savings Accounts (TFSAs) (Canada).
• Unlimited Paid Time Off.
• Paid Maternity/Paternity and reproductive care leave.
• Gifts on your birthday & anniversary.
• Opportunity for domestic travel.

About the company

Roo is a veterinary staffing and careers platform that connects veterinary professionals with animal hospitals. The company uses technology to provide relief support, full-time hiring, and continuing education.