Account Resolution Specialist

The role

You will manage delinquency rates and eviction processes to ensure timely resolution of payment issues. You will work with residents and legal teams to mitigate risks and maintain financial stability.

What you will do

• Monitor delinquency rates and implement strategies to minimize late payments
• Initiate eviction processes in accordance with local laws and lease agreements
• Communicate with residents regarding delinquency concerns, payment plans, and eviction notices
• Collaborate with legal teams to ensure eviction procedures comply with legal requirements
• Maintain accurate records of delinquency cases, payments, and eviction proceedings
• Analyze delinquency trends and provide recommendations
• Coordinate with property management teams to address delinquency-related issues
• Stay updated on relevant laws and regulations
• Prepare reports and presentations on delinquency and eviction metrics
• Provide training and guidance to property management teams

Required qualifications

• 3+ years of experience in the real estate or property management industry, overseeing daily operations of single-family or multi-family rental homes
• Ability and desire to cultivate relationships, deescalate tough situations, and negotiate creative solutions
• General understanding of leasing, property management, and real estate investing principles
• Excellent verbal and written communication skills
• Experience managing budgets, manipulating spreadsheets, and generating financial reports
• Tech proficiency with Google applications, workflow engines or project management tools, and mobile payment applications
• Ability to work independently and as part of a cross-functional team
• Knowledge of local residential real estate laws and regulations
• Ability to travel, including quarterly overnight visits throughout your assigned territory

Nice to have

• Bachelor’s degree
• real estate license
• trades license
• Proficiency with property management, inspection, and renovation software (e.g. Yardi, MRI, AppFolio, Onesite, Matterport, Renowalk, and/or Propertyware)

Benefits

• Generous PTO Policy
• 12 Paid Holidays
• Volunteer Time Off
• Paid Parental Leave
• 401k Program
• Wellness and home office/cell phone subsidies
• Robust health, dental, vision insurance, and more

Before you apply

• Must be authorized to work in the U.S.
• Unable to sponsor H1-B Visas
• Offer is conditioned upon the successful completion of a background investigation

About the company

Roofstock is an end-to-end investment platform for single-family rental homes. The company has a team of 750+ employees and offices in the Bay Area and New York City.