Team Lead, Maintenance

The role

Lead a team of in-house techs and portfolio associates who maintain single-family and multi-family rental properties. The role is mostly administrative, with periodic site visits for quality checks and coaching.

What you will do

• Lead and coordinate routine, preventive, and emergency maintenance for multi-family and single-family properties
• Serve as lead contact for emergency responses and prioritize urgent situations
• Interview and select candidates for the team
• Coordinate onboarding and training for new team members
• Analyze daily and weekly reports to identify risks and guide the team
• Lead termination processes in line with company policy
• Review and approve field team payroll and time tracking
• Hold the team to service standards and productivity benchmarks, and give performance feedback and coaching
• Act as the point of contact between the field team and other departments
• Hold regular 1 on 1s to mentor field staff and support their growth

Required qualifications

• 3+ years management experience
• 5+ years experience in property maintenance for multi-family or single-family properties, including routine, preventive, and emergency maintenance
• Advanced knowledge of tools, equipment, and techniques, including HVAC, plumbing, electrical, and general repairs
• Ability to troubleshoot complex maintenance issues and guide teams in problem-solving
• Strong mentoring, coaching, and team-building abilities
• Strong verbal and written communication skills
• Ability to use technology systems for tracking, scheduling, and communication
• Valid driver's license and reliable transportation
• Physical demands: standing, walking, bending, kneeling, climbing all day; frequently lifting or moving items over 50 pounds
• Must be authorized to work in the U.S.

Nice to have

• HVAC Type I and Type II or Universal certification

Benefits

• Generous PTO policy
• 12 paid holidays
• Volunteer time off
• Paid parental leave
• 401k program
• Health, dental, and vision insurance, and more
• Work & wellness stipend of $100/month for tools and equipment
• Total compensation package beyond base salary

Before you apply

• Must be authorized to work in the U.S.; visa sponsorship (H-1B) is not offered
• Any offer is conditional on a successful background investigation

About the company

Roofstock is an investment platform for single-family rental homes with 750+ employees and offices in the Bay Area and New York City. The company has grown through acquisitions including Stessa, RentPrep, Mynd, and an ownership stake in Casago.