Onboarding Manager, Bilingual (Spanish)

The role

You will own the full onboarding journey for new Roofr customers from account setup to handoff. You will manage multiple concurrent onboardings through 1:1 sessions and group training to drive product adoption.

What you will do

• Own the full onboarding journey for net-new Roofr customers
• Manage multiple concurrent onboardings in a high-volume environment
• Balance dedicated 1:1 sessions with scalable, group-based training
• Guide customers through Roofr based on their business workflows and technical experience
• Drive customers to a clear graduation milestone for handoff to Customer Success Manager
• Work with the Account Setup Team as an onboarding consultant
• Deliver engaging live training sessions and group webinars
• Partner cross-functionally with Sales, Account Management, Retention, Product, and Customer Success
• Contribute to the design and continuous improvement of the onboarding playbook
• Act as a trusted guide to help customers build good habits

Required qualifications

• Fluent in Spanish (written and spoken)
• 2+ years of experience in customer onboarding, customer success, or enablement within an SMB, B2B, or SaaS environment
• Experience working in a fast-paced, high-growth startup environment
• Strong communication and presentation skills across live calls, video meetings, email, and webinars
• Ability to build rapport quickly and adapt approach based on customer goals
• Ability to manage customer needs while making outcome-driven recommendations
• Comfort demonstrating product value and guiding customers toward adoption
• High ownership mentality to work autonomously and manage competing priorities
• Exceptional organization, time management, and attention to detail
• Tech-savvy and comfortable learning new tools quickly

Benefits

• 1st week of employment is mandatory PTO
• 1 Friday off per month
• Company wide paid shutdown for the week between Christmas and New Years
• Flexible time off
• 100% employer-paid premiums for Extended Healthcare and Dental in Canada
• RRSP/401k match
• Generous Parental Leave policy
• Annual company retreat
• Ample learning and development opportunities
• Home office setup stipend
• Internet and phone allowance
• Weekly Friday paydays

About the company

Roofr is a startup that provides a CRM connecting sales tools, payments, and material ordering for roofing businesses. They have a remote first culture and focus on building innovative products for their customers.