Onboarding Manager, Bilingual (English/Spanish) - Contract

The role

The Onboarding Manager owns the full onboarding journey for new Roofr customers. You will manage multiple concurrent onboardings through account setup, training, and handoff to Customer Success Managers.

What you will do

• Own the full onboarding journey for net-new Roofr customers.
• Manage multiple concurrent onboardings in a high-volume environment.
• Balance dedicated 1:1 sessions with scalable, group-based training.
• Guide customers through Roofr based on their business workflows and technical experience.
• Drive customers to a clear graduation milestone for handoff to Customer Success Managers.
• Work with the Account Setup Team as an onboarding consultant.
• Deliver engaging live training sessions and group webinars.
• Partner cross-functionally with Sales, Account Management, Retention, Product, and Customer Success.
• Contribute to the design and continuous improvement of the onboarding playbook.

Required qualifications

• Fluent in Spanish (written and spoken)
• 2+ years of experience in customer onboarding, customer success, or enablement within an SMB, B2B, or SaaS environment
• Experience working in a fast-paced, high-growth startup environment
• Strong communication and presentation skills across live calls, video meetings, email, and webinars
• Ability to build rapport quickly and adapt approach based on customer goals, maturity, and engagement level
• Proven ability to manage customer needs while making thoughtful, outcome-driven recommendations
• Comfort demonstrating product value and guiding customers toward broader adoption
• High ownership mentality to work autonomously and manage competing priorities
• Exceptional organization, time management, and attention to detail

Nice to have

• Tech-savvy and comfortable learning new tools quickly

Benefits

• 1st week of employment is mandatory PTO
• 1 Friday off per month
• Company wide paid shutdown for the week between Christmas and New Years
• Flexible time off
• 80% employer-paid benefits in the U.S.
• 100% employer-paid premiums for Extended Healthcare and Dental in Canada
• RRSP/401k match
• Generous Parental Leave policy
• Annual company retreat
• Learning and development opportunities
• Home office setup stipend
• Internet and phone allowance

About the company

Roofr is a startup that provides a CRM for roofing businesses, including tools like aerial roof measurements and digital sales proposals. The platform connects solutions like payments and material ordering into one platform.