Customer Support Specialist, Bilingual (English/Spanish)

The role

You will provide customer support via phone and chat in English and Spanish. You will troubleshoot issues, build product knowledge, and work with cross-functional teams to improve the customer experience.

What you will do

• Deliver high-quality customer support via live phone and chat in English and Spanish
• Assist customers and internal teams with inquiries and troubleshoot complex issues
• Build deep product knowledge on evolving product features
• Track and update support tickets and activities in the CRM
• Work with Sales, Customer Success, Onboarding, and Product teams

Required qualifications

• 1 - 3 years of bilingual customer support experience
• Excellent communication skills
• Creative problem-solving skills
• Experience interacting with a high daily volume of customers by phone, email, and chat
• Bilingual (English and Spanish)

Nice to have

• Experience in a fast-paced startup environment
• Experience with Intercom

Benefits

• 1st week of employment is mandatory PTO
• 1 Friday off per month
• Company wide paid shutdown for the week between Christmas and New Years
• Flexible time off
• 100% employer-paid premiums for Extended Healthcare and Dental in Canada
• RRSP/401k match
• Generous Parental Leave policy
• Annual company retreat
• Learning and development opportunities
• Home office setup stipend
• Internet and phone allowance
• Weekly Friday paydays

About the company

Roofr is a startup that provides a CRM connecting sales tools like aerial roof measurements and digital sales proposals with payments and material ordering.