People Operations Manager

The role

The People Operations Manager will own day-to-day people operations and the systems, processes, and services supporting the employee lifecycle. This role involves building scalable processes and helping shape the upcoming HRIS and payroll implementation.

What you will do

• Serve as the frontline for employee questions and own the employee lifecycle from onboarding to offboarding
• Act as the owner for HR and people systems and play a key role in HRIS implementation
• Maintain the HRIS as the source of truth for people data through regular audits
• Build an efficient people operations system and infrastructure including workflows, permissions, and reporting
• Partner with Payroll on employee changes, benefits deductions, leave-related pay, and timekeeping
• Run benefits administration and open enrollment and manage broker and carrier relationships
• Oversee multistate leave administration
• Maintain compliance across operating states including audits, filings, and immigration matters
• Track operational metrics to identify gaps, patterns, and risks
• Create and maintain procedures, employee resources, and communications

Required qualifications

• 5+ years of progressive HR experience, including meaningful time in a lean or scale-up environment
• Bachelor’s degree or equivalent practical experience
• Hands-on experience administering HR systems, including configuration and workflow improvement
• Hands-on benefits administration experience, including working with brokers and carriers
• Working knowledge of multistate employment, including leave programs, payroll, and compliance
• Curiosity about automation, and a track record of using tools to cut manual work
• Strong analytical skills
• A service mindset and sound judgment
• Resourceful self-starter with a “roll up your sleeves” mentality

Nice to have

• SPHR certification
• Direct Rippling administration and implementation experience

Benefits

• Competitive compensation packages
• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance
• Flexible work schedule with unlimited PTO
• Monthly 3-day weekends
• Monthly WFH stipend
• Paid sabbatical leave
• The technology you need to get the job done

Before you apply

• This role is not eligible for visa sponsorship
• Applicants must be authorized to work for any employer in the U.S.

About the company

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail. It has a network of more than 310,000 independent drivers nationwide.