Manager, Global BPO Management

The role

You will lead and develop a team of Vendor Managers and Performance Analysts. You will oversee the strategy, governance, performance, and commercial management of the global BPO partner network.

What you will do

• Lead, coach, and develop a team of Vendor Managers and Performance Analysts.
• Serve as the primary relationship owner for the global BPO partner network.
• Oversee operational performance, service delivery, and compliance across all partners.
• Establish operational reporting frameworks and analytical models.
• Drive continuous process improvement and cost optimization.
• Coordinate with internal department leaders to execute vendor agreements and manage budgets.

Required qualifications

• 8+ years of experience in vendor management, BPO, or operational leadership within financial services or technology.
• 4+ years of experience managing and developing teams.
• Proven track record of managing global vendor networks, including executing operational governance, service level agreements, and financial budgeting.
• Strong analytical skills with experience using platforms like Looker, Tableau, or SQL.
• Experience negotiating and managing commercial contracts, including Master Service Agreements (MSAs) and Statements of Work (SOWs).

Nice to have

• FINRA Series 7, 63, and 9/10 or Series 24 licenses

Benefits

• Performance driven compensation with multipliers for outsized impact
• Bonus programs
• Equity ownership
• 401(k) matching
• 100% paid health insurance for employees with 90% coverage for dependents
• Access to AI tools and continuous AI skill-building
• Lifestyle wallet for wellness, learning, and more
• Access to the Robinhood Employee Fund
• Employer-paid life & disability insurance
• Fertility benefits
• Mental health benefits
• Company holidays, paid time off, sick time, and parental leave

About the company

Robinhood is building the future of finance with a mission to democratize finance for all.