Brokerage Communications Specialist

Chicago, IL; Denver, CO; Lake Mary, FL; New York, NY. Posted a month ago

The role

You will manage the full lifecycle of regulatory mass customer communication campaigns. This includes planning, drafting, routing for approval, and validating delivery for the broker-dealer and affiliated entities.

What you will do

Manage the full lifecycle of regulatory mass customer communication campaigns
Define project scopes, timelines, and communications schedules
Draft clear customer notices
Participate in the team's 24/7 on-call rotation
Respond to operational incidents and draft urgent customer-facing messaging
Coordinate key communications with leadership
Validate successful delivery of required customer communications using data and reporting tools
Maintain comprehensive and organized delivery evidence to support audits, exams, and regulatory reviews
Partner with Compliance, Legal, Senior Leadership, and other departments

Required qualifications

Hold Series 7 and Series 24 licenses
3+ years of experience in a financial services operations and regulatory compliance environment
Polished written and verbal communication skills
Strong project coordination and self-starter skills
Ability to work with structured data and AI-powered tools
High attention to detail
Collaborative and strong relationship management skills
Bachelor's degree or equivalent practical experience

Benefits

Performance driven compensation with multipliers for outsized impact
Bonus programs
Equity ownership
401(k) matching
100% paid health insurance for employees
90% coverage for dependents
Access to AI tools and continuous AI skill-building
Lifestyle wallet for wellness, learning, and more
Employer-paid life & disability insurance
Fertility benefits
Mental health benefits
Company holidays, paid time off, sick time, and parental leave

Before you apply

This position is restricted to US citizens or lawful permanent residents due to legal requirements

About the company

Robinhood's mission is to democratize finance for all. The company is a high-performing, fast-moving team with ethics at the center of everything they do.