Customer Experience Manager, Trump Accounts

The role

You will lead a customer-facing team by coaching, developing, and providing help desk support. You will ensure performance targets are met and serve as a subject matter expert on equities and market topics.

What you will do

• Coach and develop a team of customer experience professionals
• Cultivate a positive, inclusive team culture
• Guide your team through change with effective communication and clarity
• Respond to complex customer issues
• Serve as an escalation point for inquiries related to stock trading, corporate actions, and market mechanics
• Support your team with expertise in investment-related topics

Required qualifications

• Active FINRA licensing
• Prior leadership experience (e.g., Team Lead, Supervisor, or Manager)
• Strong interpersonal and communication skills
• Deep subject matter knowledge in financial services, specifically equities, corporate actions, and retirement accounts
• Comfort leading through ambiguity and organizational change

Benefits

• Performance driven compensation with multipliers for outsized impact
• Bonus programs
• Equity ownership
• 401(k) matching
• 100% paid health insurance for employees with 90% coverage for dependents
• Access to the Robinhood Employee Fund
• Access to AI tools and continuous AI skill-building
• Lifestyle wallet for wellness, learning, and more
• Employer-paid life & disability insurance
• Fertility benefits
• Mental health benefits
• Company holidays, paid time off, sick time, and parental leave

Before you apply

• This position is restricted to US citizens or lawful permanent residents

About the company

Robinhood's mission is to democratize finance for all. The Core Services team provides client support across complex financial topics.