Brokerage Operations Specialist

The role

This person will lead first-line brokerage operations in the UK, providing operational oversight, control execution, and service delivery. They will support the launch and scaling of Robinhood UK operations, products, and systems.

What you will do

• Support the launch, improvement, and scaling of Robinhood UK operations, products, tools, and systems
• Own first-line oversight of UK brokerage operations
• Ensure daily operations align with FCA CASS regulations and FCA Consumer Duty
• Partner with Brokerage Operations, Compliance, Risk, Customer Experience, Finance, Product, Engineering and Vendor Management teams
• Oversee and monitor the performance of operational business partners
• Improve operational processes and reduce operational risk using AI and data
• Maintain operational Standard Operating Procedures and processes
• Partner with Risk & Compliance team to implement and operate required frameworks and controls
• Lead incident response, root-cause analysis, control remediation, and operational readiness
• Foster a culture of professionalism, high ethical standards, and regulatory compliance

Required qualifications

• Based in the United Kingdom with the ability to work in our London office at least 3 days a week
• Bachelor's degree or equivalent practical experience
• 6+ years of operational experience specialising in financial services
• Deep experience with UK brokerage operations, CASS rules, and tax wrappers (including ISA servicing, transfers, reconciliations, and exception handling)
• Experience working across large projects with multiple work streams and coordinating cross functional teams
• Experience managing outsourced operational partners and holding them to SLAs, controls, reconciliations, and service-quality standards
• Experience in applying data analysis to solve business problems
• Excellent written and oral communication skills

Nice to have

• Chartered Institute for Securities & Investment certifications

Benefits

• Performance driven compensation with multipliers for outsized impact, bonus programs, and equity ownership
• Supplemental health insurance
• Ancillary insurance
• Mental health support programs
• Access to AI tools and continuous AI skill-building
• Lifestyle wallet for wellness, childcare, learning, and more
• Company holidays
• Paid time off
• Sick time
• Paid volunteer time off
• Parental leave
• Catered meals, events, and comfortable workspaces

About the company

Robinhood's mission is to democratize finance for all. The company is building an elite team applying frontier technologies to financial problems.