Director, Law Enforcement & Critical Harms Operations

The role

You will lead three verticals within Roblox Safety Operations including Law Enforcement Operations, Critical Harms Investigations & Incident Management, and Critical Harms Product Support. You will manage people, deliver on operational metrics, and coordinate company responses to safety incidents.

What you will do

• Own Law Enforcement Operations, Critical Harms Investigations & Incident Management, and Critical Harms Product Support verticals.
• Manage and coach people and deliver on operational metrics like SLA and quality.
• Lead the company response to safety incidents by coordinating with stakeholders and providing communications to leadership.
• Drive post hoc Root Cause Analyses.
• Respond to law enforcement concerns and codify learnings internally.
• Partner with Legal and Public Policy to implement legal and regulatory requirements in workflows.
• Partner with Engineering to scope, test, and launch compliance and investigations tooling.
• Collaborate with Legal & Advocacy, Safety, Product, and Communications teams.
• Identify and implement strategic safety enhancements.

Required qualifications

• 10+ years of leading exceptional safety operations in law enforcement, intelligence, government, or trust and safety.
• Deep familiarity with U.S. and non-U.S. law enforcement response frameworks, e.g., U.S. Stored Communications Act, CLOUD Act, emergency disclosures, and cross-border constraints.
• Experience owning and successfully leading others in high-pressure, sensitive, and complex investigations.
• Proven track record managing high-volume operations queues, and building standard operating procedures, training programs, QA frameworks, and operational dashboards.
• Subject-matter expertise in child safety laws, policies, and considerations.
• Excellent communication, leadership, and stakeholder management skills.
• Agility to navigate ambiguity, resilience to overcome obstacles, and internal drive to manage multiple high-profile, time-sensitive initiatives.
• Unwavering integrity, collegiality, and grit.
• Ability to review graphic, controversial, and offensive content.

Benefits

• Equity compensation
• Benefits as described on the company page

Before you apply

• The company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

About the company

Roblox is building tools and a platform that empower a global community of developers and creators to bring immersive digital experiences to life. The company aims to connect a billion people with optimism and civility.