Senior Live Ops Producer

The role

You will run Roblox's shared moments from launch readiness through event close. You will own launch sequencing, the war room, in-flight operational calls, reward validation, and communications with development partners.

What you will do

• Build the production and readiness plan with studios and internal leads
• Coordinate rehearsals and required QA, performance, security, policy, localization, and support reviews
• Write and run the launch run-of-show
• Coordinate launch timing with engineering, marketing, and developers
• Staff and lead the war room
• Make operational calls regarding release timing, hotfixes, pauses, and recovery
• Monitor event health, reward delivery, player reports, and sentiment
• Validate reward availability, eligibility, progression tracking, and award delivery
• Coordinate winner validation with security, legal, and support
• Be the primary operational contact for studios and participating developers

Required qualifications

• 7+ years in game production, live operations, or live event production, including significant experience on a live-service game or recurring content calendar
• Direct experience launching and operating in-game events, seasons, or content drops, with ownership of readiness reviews and release sequencing
• Experience leading live incident response and making timely decisions with incomplete information, including coordinating hotfixes and recovery
• A track record of managing delivery and communications with external studios, developers, or production partners
• Working knowledge of progression, virtual economies, and reward pipelines, with experience validating eligibility and award delivery
• Fluency with event telemetry and player feedback, and the ability to turn operational signals into clear priorities
• Strong written communication and production discipline, with experience using tools such as Jira, Airtable, Asana, or equivalents

Nice to have

• Familiarity with Roblox development workflows, avatar items, and its player and creator communities
• Experience producing live broadcasts, in-game performances, or creator- and influencer-led programming
• Experience with competitive events, winner validation, or exploit response
• Experience operating for a global audience or building launch and incident runbooks from scratch

Benefits

• Equity compensation
• Benefits as described on this page

Before you apply

• Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time

About the company

Roblox is building tools and a platform that empower a global community of developers and creators to bring immersive digital experiences to life. The company's mission is to connect a billion people with optimism and civility.