Critical Harms Investigations & Incident Management Specialist

The role

You will lead rapid investigations into critical and complex incidents involving child safety, violent extremism, and other high-severity harms. You will act as a primary point of contact for safety incidents and share findings with internal partners to mitigate safety risks.

What you will do

• Lead rapid investigations into critical and complex incidents.
• Operate within a 24/7 on-call rotation.
• Act as the primary point of contact for safety incidents across the company.
• Utilize internal tools, data analysis, and open-source intelligence techniques.
• Draft and deliver real-time communications to senior leadership.
• Apply judgment in triage, lane assignment, escalation, and case closure.
• Develop, test, and maintain incident response playbooks.
• Improve investigative methods, operating processes, templates, and quality standards.
• Build trust with cross-functional partners and mentor others.

Required qualifications

• 5+ years leading investigations, incident management, and/or policy enforcement on a technology platform.
• Ability to thrive in high-pressure, sensitive, and complex investigations.
• Excellent written and verbal communication skills.
• Fluency with data analysis, dashboards, and a range of investigation tools.
• Familiarity with online safety considerations.
• Strong project management skills and prioritization acumen.
• Demonstrated mentorship and informal leadership.
• Outstanding judgment, discretion, collegiality, and resilience.
• Ability to review graphic, controversial, and offensive content.

Benefits

• Equity compensation
• Benefits as described on this page

Before you apply

• The company may not be able to employ candidates who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

About the company

Roblox is building tools and a platform that empower a global community of developers and creators to bring immersive digital experiences to life. The company's mission is to connect a billion people with optimism and civility.