Moderation Escalation Specialist

The role

The Escalation Specialist will manage high-visibility safety escalations and act as a subject matter expert for high-impact user moderation. You will analyze content against community standards and provide policy teams with insights regarding escalation trends and root causes.

What you will do

• Act as Policy Enforcement SME and own high-visibility safety escalations end-to-end
• Analyze and assess content against Roblox community standards and internal procedure guidelines
• Communicate with internal customers and cross-functional stakeholders
• Represent the Safety org's final say for high-impact user moderation
• Manage, maintain, and develop an effective escalations process
• Coordinate with cross-functional partners and moderation agents
• Implement and maintain standard operating procedures for moderation processes
• Analyze operational data and conduct root cause analysis to identify trends and optimization opportunities

Required qualifications

• 3+ years of experience responding to incidents or escalations at a gaming, social media or other communications platform company
• Familiarity with T&S risk domains (e.g., child safety, moderation evasion, systemic abuse, social engineering)
• Excellent communication skills to collaborate with cross-functional teams, including company leadership
• Experience on a trust and safety team and/or have worked closely with policy or content moderation
• An interest in online safety, policy development, regulations and emerging trends
• Experience red teaming or evaluating generative AI, LLMs, or automated moderation systems
• Strong project management skills, prioritization acumen, ability to flex across multiple projects, build processes from the ground up
• This role may review graphic, controversial, and sometimes offensive content

About the company

Roblox is building tools and a platform that empower a global community of developers and creators to bring any experience to life. The company is on a mission to connect a billion people with optimism and civility.