Senior Delivery Manager

The role

You will lead end-to-end delivery of complex, multi-phase engagements and manage distributed onshore and offshore teams. You will serve as the primary delivery partner to clients and implement AI-augmented delivery processes.

What you will do

• Lead end-to-end delivery of complex, multi-phase engagements
• Facilitate sprint planning, backlog refinement, and delivery execution
• Manage phased releases, production readiness, and transitions into operations
• Identify and manage dependencies, risks, scope changes, and escalations
• Define, track, and report delivery KPIs
• Support QA and UAT efforts
• Implement the AI Development Life Cycle (AIDLC) across engagements
• Use AI tools to enhance delivery planning, reporting, and communications
• Serve as the primary delivery contact for clients
• Lead distributed delivery teams across onshore and offshore locations

Required qualifications

• 5+ years of experience in software delivery, technical project management, or engineering leadership
• Strong understanding of agile delivery practices (e.g., Scrum, SAFe, Kanban)
• Experience managing distributed teams across onshore and offshore locations
• Proven ability to deliver complex, multi-platform digital systems in agile environments
• Strong client-facing communication and relationship management skills
• Experience with delivery tooling (e.g., Jira, Confluence, GitHub, Azure DevOps, CI/CD pipelines)
• Familiarity with cloud-native architectures and AI-enabled platforms
• Demonstrable usage of AI tools to enhance delivery planning, reporting, and documentation
• Track record leading at least one engagement where AI/ML or agentic capability was core to the solution
• Able to set delivery standards for AI-native work across an engagement
• Track record leading a team through an agentic development/delivery process
• Comfortable setting the standard for infrastructure, context-management, and latency trade-offs for agentic delivery pipelines

Nice to have

• PMP, Scrum Master, SAFe, or equivalent certification
• Vertical depth in one or more of Consumer Products and Retail, Education, Energy, Financial Services, Healthcare, or Manufacturing
• Experience delivering agentic, AI co-worker, or applied-AI initiatives in enterprise
• Prior career experience in client-facing roles (engagement management, consulting, account leadership)

Benefits

• Paid time off
• Medical/dental/vision insurance
• 401(k)

Before you apply

• An offer of employment may be conditional upon successful completion of a background check

About the company

Robots & Pencils is an applied AI engineering firm building the next frontier of business architecture. They design and ship AI co-workers that integrate into enterprise operations.