Customer Onboarding Manager (French-speaking)

The role

You will manage the end-to-end implementation program for new customer accounts onboarding onto ROLLER. You will act as a trusted advisor and provide best-practice advice through platform training.

What you will do

• Own the successful onboarding of new customers across EMEA, with a focus on France
• Utilise strong project management skills to ensure implementation projects are completed on time and to a high standard
• Become an expert in our product and apply a hands-on approach to platform configuration and implementation
• Gather requirements and configure customer accounts to meet their needs
• Consult with customers on how best to use our platform for their business
• Develop strong customer relationships that promote retention and loyalty
• Work cross-functionally to ensure our customers have an incredible experience
• Partner with our payments team to implement payment solutions both online and in-venue for new and existing customers

Required qualifications

• At least 3 years of experience in onboarding or project management
• Must be a C1 fluent French speaker
• Tech-savvy and quick to learn new systems
• Time and resource management skills
• Sharp attention to detail
• Self-motivated and thrive in an autonomous work environment
• Ability to take ownership, manage multiple projects simultaneously, and effectively prioritise day-to-day tasks
• Comfortable in fast-paced, evolving environments and adapt quickly to change
• Process-driven mindset with a focus on efficiency, scalability, and continuous improvement

Nice to have

• Experience in the leisure and attractions industry

Benefits

• Attractive compensation package and benefits
• Individual learning and development budget
• Genuine career growth opportunities

About the company

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently. The team consists of 300+ professionals.