Head of Financial Services

The role

The Head of Financial Services will own the embedded financial services business end to end. You will manage the P&L, including pricing, partner economics, merchant risk, and payments operations.

What you will do

• Own the Financial Services P&L including strategy, annual plan, revenue, margin, pricing and forecast
• Scale ROLLER Capital and Instant Cash Out including underwriting and portfolio risk
• Lead merchant risk and fraud across onboarding, reserves, monitoring, chargebacks and account actions
• Manage the partner portfolio including commercial terms and revenue share with Adyen, Stripe, Cover Genius and hardware vendors
• Shape the financial services roadmap with Product and Engineering
• Own regulatory and scheme compliance
• Back Sales and enterprise customers with pricing approvals and deal support
• Lead and develop the Financial Services team

Required qualifications

• 10+ years in payments or fintech
• 5+ years leading a function at a high-growth SaaS or technology company with strong tenure
• Experience owning a P&L
• Experience running payments on a platform model such as Adyen for Platforms, Stripe Connect, a PayFac or a marketplace
• Experience in vertical SaaS platform selling to SMB and mid-market merchants
• Experience negotiating commercial terms with a major acquirer, processor or financial partner
• Sound judgement on merchant risk
• Executive-grade communication
• Ability to build process, playbooks and data in a lean team
• Comfortable operating across regions and time zones

Nice to have

• embedded lending or merchant cash advance
• embedded insurance
• payment hardware economics
• hands-on use of AI tooling
• experience in attractions, leisure or hospitality

Benefits

• Work on a category-leading product
• Vibe Tribe company-wide initiatives, regular events, social activities, fundraising and cause-related campaigns
• Team member Assistance Program including coaching, education modules and weekly webinars
• 16 weeks paid Parental Leave for primary carers
• 4 weeks paid Parental Leave for secondary carers
• Highly flexible work environment with an All Access pass to WeWork depending on location
• Individual learning & development budget
• Career growth opportunities

About the company

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently. It is a fast-growing global company with customers in over 30 countries.