Customer Success Manager

The role

The Customer Success Manager contributes to customer success through the enterprise business API platform Plain. This role involves onboarding, reporting based on visualized data, extracting issues, and leading improvements by introducing released functions.

What you will do

• Onboarding for the enterprise business API platform Plain
• Activities to explain the product and promote usage to customers
• Extracting issues through hearings with field users
• Providing appropriate feedback of customer inquiries and requests to the company for improvement
• Creating and updating product manuals, guidelines, and FAQs
• Collaborating with data analysts, designers, product managers, and engineers to improve customer engagement

Required qualifications

• SaaS product customer success experience (1 year or more)
• Interest in SaaS products

Nice to have

• Customer success experience for enterprise (large) customers
• Account management experience for enterprise (large) customers
• Experience promoting projects
• Data analysis experience

Benefits

• Stock option system
• Childcare leave benefit additional allowance
• Remote work allowance
• Learning support system
• 20 days of paid leave granted on the date of joining
• Relaxation leave

Before you apply

• Selection process is conducted entirely online
• Selection takes an average of about 1.5 months

About the company

ROUTE06 is a DX partner that supports business model transformation for large companies. They provide the enterprise business API platform Plain and support business commercialization through agile methods.