Senior Director, IT Product Management - GTM & Customer Experience

The role

You will own the AI-driven transformation of platforms powering Go-To-Market and Customer Experience capabilities. You will lead a team of product managers to design and deliver agentic systems and autonomous workflows across the revenue lifecycle.

What you will do

• Own the multi-year product vision and roadmap for embedding advanced AI across the GTM and CX stack
• Redesign processes from first principles to simplify and standardize before introducing automation
• Re-imagine Q2C and NPI as clean, measurable flows
• Define data contracts and master-data alignment across Salesforce, CPQ, ERP/billing, and CX systems
• Advance the organization from AI-native to true agentification using multi-agent systems
• Shape scalable AI architectures in partnership with Engineering
• Prototype, validate, and iterate on high-impact AI concepts
• Drive user-centric AI innovation in seller, partner, and customer journeys
• Maintain platform health across Salesforce, CPQ engines, and ERP integrations
• Lead, mentor, and scale a high-performing team of AI-fluent product managers

Required qualifications

• 15+ years of progressive leadership in enterprise technology / product management
• 5+ years leading teams at a high-growth, large-scale tech or SaaS company
• GTM fluency with experience in hardware / software / SaaS go-to-market models and NPI technical complexities
• Track record leading large-scale process re-engineering initiatives for Q2C or NPI flows
• Ability to partner with CRO, RevOps, Finance, and CS executives
• Success leading the design and delivery of production-grade AI/ML products
• Hands-on experience across CRM (Salesforce), PRM, advanced CPQ, billing, and complex revenue architectures
• Fluency with the modern AI stack including LLMs, agent frameworks, cloud, MLOps, vector search, and real-time systems
• Bachelor's degree in Computer Science, Engineering, or a related field

Nice to have

• Advanced degree (MS/PhD)
• MBA
• Experience with CX / customer-support platforms

Benefits

• Bonus potential
• Equity
• Benefits

About the company

Rubrik (NYSE: RBRK) is the Security and AI Operations Company, delivering one platform built at the intersection of data, identity, and AI.