Customer Resilience Manager

About the job

Customer Resilience Manager Location: Mumbai, India Shift:EST (5:30 P.M IST- 2:30 A.M IST) Job Description The Customer Resilience Manager is a key role within the Customer Support Organization. This role will be responsible for managing specific account(s) experience through strong relationship building and technical knowledge. Works as the POC, driver and customer advocate for major projects and escalations while leveraging cross-functional relationships to maintain and enhance customer confidence in Rubrik as the leader in cloud data management. Goal is to provide an industry leading customer experience for Rubrik customers in both a proactive and reactive manner. Main Duties - Become…