Director, Corporate IT — Employee Experience & AI

The role

You will lead the global employee experience and rebuild it with AI at the center to achieve ticketless service. You will run the global service organization and implement a multi-year roadmap to automate the employee lifecycle.

What you will do

• Own the global end-user service portfolio including Tech Lounge, ticketing, email, and Slack support.
• Own endpoint device management and client systems engineering across Windows, macOS, and Linux.
• Own administration, governance, and adoption of enterprise AI tooling for employees.
• Hire, develop, and coach a globally distributed team of support staff and systems engineers.
• Set one global service standard with follow-the-sun coverage and consistent tooling.
• Run IT service management to established practice like ITIL.
• Own procurement forecast and vendor relationships for corporate and end-user IT globally.
• Partner with Information Security on identity, endpoint, and access.
• Carry IT-managed systems through SOC 2, SOX, and PCI audits.
• Own the global ticketless roadmap and re-architect the hire-to-retire process.

Required qualifications

• Experience leading corporate IT, end-user services, or workplace technology at global scale.
• Experience managing managers and senior technical staff in more than one region.
• Track record of running a demanding environment while changing it.
• Fluency with AI and automation applied to operations including agents and workflow orchestration.
• Hands-on depth in endpoint device management and client systems engineering across Windows, macOS, and Linux, MDM platforms, VDI, and AV and conferencing.
• Depth in identity and access, SaaS administration, and public cloud environments.
• Practical experience putting enterprise AI tools in employees hands at scale.
• Vendor management and procurement experience.
• IT technical program management with globally distributed teams.
• Executive presence and influence in a matrix organization.
• Exposure to SOC 2, SOX, or PCI cycles.

Nice to have

• Experience with AI-powered digital employee experience management platforms and endpoint telemetry.
• Experience deploying AI assistants or agents inside a corporate stack of identity, MDM, ITSM, and collaboration tools.
• Experience automating the employee lifecycle end to end using agentic tooling.
• Experience running a service as a product measured on employee outcomes.

About the company

Rubrik is a Silicon Valley company specializing in cloud data management and data protection. It provides a platform to manage and protect data in the cloud, at the edge, and on-premises.