Player Support Internship- Spring 2027

The role

You will work alongside the Customer Support team to learn how to assist players and resolve concerns. You will develop skills in communication, problem-solving, and issue documentation across online gaming platforms.

What you will do

• Learn how the Player Support team responds to customer questions and resolves concerns.
• Develop communication skills across customer support channels.
• Assist with researching player inquiries and identifying solutions.
• Escalate complex issues to appropriate teams.
• Document customer interactions following established procedures.
• Learn how RSI systems and tools provide support.
• Contribute to projects to improve player satisfaction or communication processes.
• Participate in training sessions, mentorship check-ins, and feedback.
• Build an understanding of customer support operations in a regulated industry.

Required qualifications

• Strong written and verbal communication skills
• Enjoy helping others and finding solutions to problems
• Can remain patient, professional, and composed when handling customer concerns
• Are organized and attentive to detail
• Are interested in learning how technology supports customer experiences
• Can commit 20–30 hours per week in a hybrid setting
• Are proactive, dependable, and collaborative
• Are comfortable working independently, receiving feedback, and asking questions

Benefits

• Comprehensive compensation
• Work-life balance initiatives
• Autonomy
• Creativity
• Growth

About the company

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting. They operate brands including BetRivers.com, PlaySugarHouse.com, and RushBet.co.