Community Chat Ambassador

Bogotá. Posted 2 days ago

The role

You will moderate the LATAM Community Chat, keeping conversations fun, positive and within the community rules. You will also run promotions and events that encourage player engagement.

What you will do

Monitor chat conversations and act on offensive behavior, language or rule violations.
Remind members of the community guidelines and make sure they are followed.
Encourage players to take part in discussions and activities by asking questions.
Resolve conflicts between players impartially and constructively.
Help members who have questions or need support.
Review chat activity to find trends, problem behavior and areas to improve.
Report recurring issues or serious situations to administrators and stakeholders.
Gather and share player feedback.
Prepare and manage promotions and events that boost chat engagement.
Promote marketing campaigns and platform features, and process chat rewards accurately and on time.

Required qualifications

Effective communication.
Empathy and other soft skills to respond to players' emotions and needs.
Conflict resolution.
Solid knowledge of the product and Community Chat rules.
Ability to assess situations and make informed decisions quickly.
Handling of difficult situations.
Aptitude for multitasking and prioritizing while keeping an organized environment.
Creativity.
Adaptability.
Flexibility.

Benefits

Comprehensive compensation.
Work-life balance initiatives.
Autonomy and personal freedom.
Growth, both personal and professional.
People-oriented, supportive environment.

Before you apply

Right to work and E-Verify notices are provided for U.S.-based positions.
The company uses AI-assisted tools at select hiring stages, but final decisions are made by its recruiting and hiring teams.

About the company

Rush Street Interactive is a market leader in online casino and sports betting, operating brands including BetRivers.com, PlaySugarHouse.com and RushBet.co. It is a rapidly growing company in an emerging industry.