Community Chat Ambassador

Bogotá. Posted a month ago

The role

You will oversee and moderate interactions within the LATAM Community Chat. You will act as a conversation starter to promote a positive environment and ensure compliance with chat rules.

What you will do

Monitor chat conversations to ensure community rules are respected
Remind members of community guidelines
Encourage players to participate in discussions and activities
Resolve conflicts between players impartially and constructively
Provide assistance to members who have questions or need support
Review and analyze chat activity to identify trends and problematic behavior
Report recurring issues or serious situations to administrators
Gather and share player feedback
Coordinate, prepare, and manage innovative promotions and events
Promote marketing campaigns and platform features

Required qualifications

Effective communication
Soft skills such as empathy
Conflict resolution
Solid knowledge of the product and Community Chat rules
Ability to assess situations and make informed decisions quickly
Handling of difficult situations
Aptitude for multitasking and prioritizing
Creativity
Adaptability
Flexibility

Benefits

Comprehensive compensation
Work-life balance initiatives
Autonomy
Creativity
Growth
Top-notch professionals
People-oriented environment and supportive atmosphere

About the company

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting. They operate brands including BetRivers.com, PlaySugarHouse.com, and RushBet.co.