Sportsbook and Online Casino Customer Support Agent - Standard Shift

The role

You will deliver support to players through Live Chat, Email, and Phone. You will help manage accounts, solve technical challenges, and guide players through promos and game rules.

What you will do

• Deliver real-time, empathetic support across chat, email, and phone.
• Help players manage accounts, navigate responsible gaming tools, and solve tech challenges.
• Guide players through promos, loyalty programs, and game rules.
• Investigate and escalate complex bugs, fraud signals, or account concerns.
• Propose smarter processes and help evolve internal knowledge base.
• Liaise with Payments, Risk, Promotions, and Tech teams to resolve complex or escalated issues.

Required qualifications

• 1+ years of customer service experience
• Strong communication skills, especially written
• Familiarity with online platforms, mobile devices, browsers, and common tech troubleshooting
• Strong typing proficiency and computer navigation skills
• Ability to multitask across multiple applications and systems
• Highly reliable and self-motivated
• Flexible schedule, including availability for weekends, evenings, and holidays

Nice to have

• Call center, helpdesk, or online support experience
• Experience or interest in sports betting and major U.S. sports
• Active Gaming Control Board Licenses

Benefits

• Discretionary annual company bonus
• 401(k) plan with 100% company match on the first 4%
• Comprehensive medical coverage (HSA & FSA plans)
• Dental insurance
• Vision insurance
• Paid Time Off

Before you apply

• Must be able to obtain and maintain a license with one or more gaming regulatory agencies.
• Must meet relevant eligibility requirements to hold such a license.

About the company

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, operating brands BetRivers.com, PlaySugarHouse.com, and RushBet.co.