Senior Account Manager

The role

The Senior Account Manager drives client satisfaction, retention, and revenue growth. This role involves strategic planning, data-driven decision-making, and cross-functional collaboration to deliver client solutions.

What you will do

• Drive client satisfaction, revenue growth and retention
• Build strong multi-level customer relationships
• Develop strategies through a consultative sales approach
• Utilize forecasting and business analytical skills to expand relationships
• Work with sales, product and marketing teams to maximize client accounts
• Increase customer satisfaction and visibility regarding program results
• Provide strategic guidance in patient acquisition, retention, and market development
• Monitor campaign performance to identify risks and optimization opportunities
• Assist internal stakeholders with reviewing product performance and client feedback
• Serve as a key point of escalation for client issues

Required qualifications

• Bachelor's degree in Business, Marketing, or related field
• 5-8 years of experience in account management within the health & wellness industry
• Ability to effectively navigate and drive results in a highly complex, matrix environment
• Strong organizational & presentation skills
• Demonstrated ability to message, position, and present information for maximum customer impact and influence
• Strong negotiation, influencing, collaboration
• Knowledge of marketing and patient acquisition strategies in health systems
• Knowledge of the healthcare landscape
• Experience with managing health system accounts
• Project management-oriented organizational skills
• Act as a collaborative worker and foster a positive work environment
• Creative analytical and problem-solving skills

Nice to have

• Experience working in digital health, health systems, patient acquisition or healthcare technology sectors
• Familiarity with CRM software and account management platforms

Benefits

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Pharmacy Benefits
• Income Protection Plans
• Pet Services Plans

Before you apply

• The employer intends to fill this position by 01/31/2027
• We do not provide visa sponsorship for this role at this time

About the company

RVO Health is a health technology company created through a joint venture between Red Ventures and UnitedHealth Group’s Optum. It includes brands such as Healthline, Healthgrades, Fullspan Health, Medical News Today, and Optum Perks.