Manager, Account Planning & Success

The role

You will own accurate, on-time execution across a book of business for digital ad campaigns. This involves building media plans, managing client relations, and collaborating with cross-functional teams to ensure campaign success.

What you will do

• Build and revise media plans within SLA.
• Validate inventory feasibility before plans go out.
• Handle day-to-day changes, optimizations, and maintenance of media plans.
• Maintain media plans in the Order Management System for invoicing and revenue booking.
• Process insertion order changes and align stakeholders on campaign tactics.
• Collaborate with AdOps, Performance, and internal teams to deliver on time and meet KPIs.
• Flag billing or IO discrepancies.
• Handle time-sensitive inquiries to maintain client satisfaction.
• Engage with clients at meetings and events to support renewals and retention.
• Help brainstorm and plan proposals for advertising partners.

Required qualifications

• 3+ years of experience in digital publishing sales support or a digital agency in planning or buying
• Exceptional written and verbal communication and client services skills
• Positive attitude when responding to frequent deadlines for multiple stakeholders
• Strong problem-solving skills
• Strong fluency in digital media pricing models (CPM, CPUV, CPC, etc.)
• Strong understanding of Microsoft Office, DCM, Google Analytics, Google Ad Manager, CRM tools, and order management systems (e.g., Operative, Salesforce, OMS)
• Familiarity with Crossix, IQVIA, IAS, DoubleVerify, etc.
• Bachelor’s degree

Nice to have

• pharmaceutical experience is a plus

Benefits

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Pharmacy Benefits
• Income Protection Plans
• Pet Services Plans

Before you apply

• We do not provide visa sponsorship for this role at this time.

About the company

RVO Health is a health technology company created through a joint venture between Red Ventures and UnitedHealth Group’s Optum. It aims to make health easier to navigate, more accessible, and more affordable.