Senior IT Support Analyst

The role

This person will provide on-site and remote technical support for the Boston office, including executives and staff. They will manage the IT support ticket queue, administer cloud and identity systems, and use AI and automation to improve IT operations.

What you will do

• Serve as the primary on-site IT resource for Boston office staff.
• Provide technical support to executives and office staff.
• Manage and own the IT support ticket queue.
• Provision, configure, and support Windows and macOS endpoints.
• Support A/V and conferencing equipment.
• Assist with user account management and access provisioning.
• Manage hardware and software inventory.
• Administer AWS, Azure, and GCP environments.
• Perform administration of Windows 365 and Google Workspace.
• Support identity and access management across Okta, Entra ID, and Active Directory.

Required qualifications

• 3+ years of IT experience centered on end-user support, with hands-on exposure to systems administration and networking.
• Proficient with Windows and macOS operating systems and enterprise endpoint management tools (Intune, JAMF).
• Hands-on experience with Google Workspace, Okta, Windows 365, and Active Directory.
• Working knowledge of AWS, Azure, and GCP for systems administration tasks.
• Foundational understanding of cloud networking concepts (DNS, VPNs, TCP/IP, RBAC, SAML, OIDC).
• Basic familiarity with network hardware (firewalls, managed switches, wireless access points).
• Demonstrated scripting proficiency in PowerShell and/or Python.
• Hands-on experience using AI productivity and coding tools (e.g., Claude, Microsoft Copilot, GitHub Copilot).
• Excellent communication skills with a strong customer-service orientation.
• Ability to work independently, prioritize effectively, and manage multiple responsibilities and projects.
• Strong organizational skills and attention to detail.
• Proficiency with Jira and Confluence.

Nice to have

• IT certifications such as CompTIA A+, Network+, AWS, Cisco, or Azure.
• ITIL certification or familiarity with ITIL practices.
• Experience in regulated industries such as health tech or finance.
• Familiarity with prompt engineering or LLM-powered workflow automation; experience building or integrating AI agents or assistants into IT processes.
• Experience with unified communications or telephony systems.

About the company

RxSense is a healthcare technology company that provides platforms and solutions to improve the management and access of cost-effective pharmacy benefits. They offer innovative solutions with integrated intelligence on a single enterprise platform that connects the pharmacy ecosystem.