Senior Director of Global Customer Success

The role

You will lead global Growth and Account Management teams to protect revenue and drive client expansion. You will act as the executive guardian of the global revenue base and the architect of client expansion strategy.

What you will do

• Own the retention of RZR Global's $xxxM topline revenue.
• Implement a tiered, consultant-led account planning strategy for high-value accounts.
• Act as the commercial lead for new product launches within the existing client base.
• Partner with the Sales organization to onboard clients in the non-gaming sector.
• Standardize a global onboarding process to achieve launch accuracy.
• Maintain a <x% variance between forecast and actual revenue.
• Serve as the primary Voice of the Customer to the Product and Ops teams.
• Implement a global At-Risk monitoring system.
• Drive 100% adoption of a global coaching cadence.
• Oversee the hiring and ramping of key roles globally.

Required qualifications

• 8+ years of experience in Customer Success or Account Management within the AdTech/MarTech space
• At least 5 years managing distributed global teams
• Deep understanding of the mobile programmatic ecosystem
• Understanding of the nuances of cross-device marketing efforts
• Understanding of the technical requirements of high-performance UA
• Proven ability to transition a CS team from a reactive/support mindset to a proactive/consultative revenue engine
• Experience partnering with RevOps to build forecasting models and account planning frameworks
• Track record of using client data to influence product roadmaps
• Exceptional executive presence

Benefits

• Medical, dental, and vision coverage, with HDHP and PPO plan options
• HSA and FSA options
• Dependent care and commuter benefits
• Life insurance and short- and long-term disability coverage
• 401(k) with a 100% company match on the first 3% of eligible compensation
• Flexible paid time off
• Meal reimbursements for employees in San Francisco, New York, and Las Vegas offices
• Wellness perks including Headspace, Wellhub, Peloton, and PerkSpot discounts
• Dedicated benefits advocates

About the company

RZR Global is an AI-driven company specializing in mobile advertising solutions designed to fuel revenue growth. The company is headquartered in San Francisco, CA, with a global presence across the United States, EMEA, and APAC.