Senior Specialist, Customer Technology

The role

You will lead IT initiatives for customer identity, CRM, and connected revenue systems. You will own the strategy, roadmap, and delivery of technology platforms supporting customer lifecycle, membership, and subscriptions.

What you will do

• Own the strategy, roadmap, and delivery of Customer 360, CRM, and connected revenue systems.
• Serve as the Commercial IT domain owner for CRM and customer record capabilities.
• Translate customer lifecycle requirements into system capabilities, data models, and delivery plans.
• Partner with Digital Product Managers, Commercial Operations, and technical stakeholders to align build/buy decisions.
• Manage CRM and customer-data enhancement workstreams including backlog shaping and vendor assessment.
• Ensure customer data and connected revenue solutions align with enterprise architecture and security requirements.

Required qualifications

• Proven track record delivering customer, CRM, data, subscription, or revenue technology platforms.
• Strong understanding of CRM, customer data platforms, customer identity, marketing automation, subscriptions, memberships, payments, entitlements, or connected services.
• Ability to translate customer lifecycle needs into system capabilities and delivery roadmaps.
• Strong understanding of how customer data supports sales, marketing, support, connected services, charging, analytics, and AI use cases.
• Experience partnering with Data, MDM, Platform Engineering, Security, Privacy, and Enterprise Architecture.
• Strong vendor and platform management skills.
• Excellent communication and stakeholder management skills.
• Bachelor’s degree in information technology, business, data management, engineering, or a related field.
• 8+ years of experience in IT, CRM, customer data, commercial systems, platform delivery, or product delivery.

Nice to have

• Experience with CRM integrations, MDM, customer data models, and enterprise data platforms
• Automotive, DTC, or subscription experience

Benefits

• Medical, dental, vision and income protection plans
• 401(k) program with employer match and immediate vesting
• 20 days planned PTO, as accrued
• 40 hours of unplanned PTO
• 14 company or floating holidays, annually
• Up to 16 weeks of paid parental leave
• Paid leave for bereavement, jury duty, voting, or military leave

Before you apply

• Applicants must be 18 years of age or older.
• This role is not eligible for remote work in New York City.

About the company

Scout Motors is an iconic American brand electrifying and digitizing rugged SUVs and trucks. The company empowers inclusive and entrepreneurial teams to innovate in the transportation industry.