Senior Specialist, Commercial Operations Technology

The role

This person will lead Commercial IT Launch & Support technology. They will manage a portfolio including customer support tooling, retail issue escalation, and operational readiness across Commercial Operations systems.

What you will do

• Own launch readiness products and transition-to-run processes across the Commercial IT portfolio.
• Lead technology planning and delivery for customer support systems, issue escalation workflows, and retail support tooling.
• Define and maintain commercial launch readiness gates, including ownership models, escalation paths, and runbooks.
• Partner with domain leads and business stakeholders to ensure new systems are production-ready.
• Drive cross-domain dependency tracking and readiness reporting for commercial launches.
• Ensure support and operations enablement solutions align with enterprise architecture and security requirements.

Required qualifications

• Proven track record supporting launch readiness, service transition, release management, IT operations, production support, or business-critical system delivery.
• Strong understanding of operational readiness, incident management, support models, runbooks, cutover planning, hypercare, and production support expectations.
• Ability to translate operational needs into system capabilities, support requirements, escalation models, reporting needs, and transition plans.
• Strong cross-functional coordination skills.
• Experience partnering with IT Operations, Service Desk, Platform Engineering, Security, Enterprise Architecture, Data/Integration, and application delivery teams.
• Strong communication skills.
• Ability to operate through ambiguity while building repeatable processes, governance, templates, and operating routines.
• Bachelor’s degree in information technology, business, operations, engineering, or a related field.
• 8 + years of experience in IT operations, service delivery, application support, release management, business systems delivery, or operational readiness.

Nice to have

• Experience with customer support systems, ticketing platforms, CRM integrations, ITSM tools, retail support models, or service desk operations
• Automotive, retail, or DTC support experience

Benefits

• Medical, dental, vision and income protection plans
• 401(k) program with employer match and immediate vesting
• 20 days planned PTO, as accrued
• 40 hours of unplanned PTO
• 14 company or floating holidays, annually
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
• Paid leave for bereavement, jury duty, voting time, or military leave

Before you apply

• Applicants must be 18 years of age or older.
• This role is not eligible for remote work in New York City.

About the company

Scout Motors is an iconic American brand electrifying and digitizing rugged SUVs and trucks. The company empowers inclusive and entrepreneurial teams to innovate in the transportation industry.