Staff Technical Product Manager - Workshop Operations

The role

You will lead the strategy and execution of digital workshop operations platforms, focusing on mobile service and internal service systems. You will build foundational workshop and third-party integrations from the ground up during the pre-production phase.

What you will do

• Own product vision, strategy, and roadmap for digital workshop operations platforms
• Lead early-stage definition and execution of mobile service
• Champion an API-first, data-driven approach to service operations
• Manage mobile service performance across the direct-to-consumer retail network
• Navigate ambiguity in 0–1 product development
• Lead end-to-end product development from discovery through delivery
• Partner with external providers to define technical tracking and API performance
• Collaborate with IT, Engineering, and Retail Operations to integrate workflows
• Oversee design, development, and troubleshooting of internal digital products
• Define KPIs related to routing accuracy, data synchronization, and uptime

Required qualifications

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field
• 8+ years of product management experience with a focus on technical platforms, system integrations, or operational software
• Proven success delivering service operations tools or workshop management systems
• Experience working directly with external technology vendors
• Strong understanding of distributed system architecture, APIs, cloud-based platforms, and data integration patterns
• Hands-on experience with REST/SOAP APIs, web services, and structured data exchange
• Familiarity with DMS platforms, service systems, or technician-facing tools
• Proficiency with Agile tools and methodologies (Jira, Confluence)
• Demonstrated experience delivering 0–1 products or platforms in pre-launch, startup, or transformation environments
• Ability to author detailed technical requirements, integration specifications, and workflows
• Highly analytical problem solver
• Excellent communication and stakeholder management skills

Nice to have

• MBA or advanced technical degree
• Automotive aftersales, workshop operations, or Mobile Service experience

Benefits

• Medical, dental, vision and income protection plans
• 401(k) program with employer match and immediate vesting
• 20 days planned PTO, as accrued
• 40 hours of unplanned PTO
• 14 company or floating holidays annually
• Up to 16 weeks of paid parental leave
• Paid leave for bereavement, jury duty, voting time, or military leave

Before you apply

• Applicants must be 18 years of age or older
• This role is not eligible for remote work in New York City

About the company

Scout Motors is an iconic American brand electrifying and digitizing rugged SUVs and trucks. The company focuses on innovation, exploration, and creating vehicles for work and play.