Senior Staff Technical Product Manager-Service Intelligence

The role

You will lead the strategy and execution of a backend intelligence platform for Scout's retail and service ecosystem. This role involves designing a decisioning and orchestration system that uses AI and machine reasoning to manage operational inputs.

What you will do

• Define and drive the product and ecosystem strategy for a core intelligence platform
• Model operational signals and constraints into automated decision logic
• Lead early-stage platform definition ahead of Start of Operations
• Influence senior leadership and align platform strategy with company objectives
• Frame and solve ambiguous cross-functional problems through system design
• Guide product development across multiple initiatives and teams
• Collaborate with Engineering, Data Analytics, AI/ML teams, IT, and Operations
• Champion the use of AI and machine reasoning for scalable decision making
• Drive architectural decisions across systems, data flows, and integrations
• Own system behavior and decision quality once the platform is live

Required qualifications

• 12+ years of product management experience with focus on technical platforms, complex systems, or decisioning engines
• Experience working with AI/ML technologies in a product, engineering, or business context
• Proven experience leading 0-to-1 products in pre-launch, startup, or transformation environments
• Track record of building logic-heavy or intelligence-driven systems
• Strong understanding of distributed systems, APIs, data architectures, and real-time processing
• Hands-on experience with AI/ML systems, rules engines, optimization problems, or decision frameworks
• Ability to define complex logic and decision flows with precision
• Strong written and verbal communication skills
• Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related field
• AI-related certification required

Nice to have

• Advanced technical degree
• MBA

Benefits

• Medical, dental, vision and income protection plans
• 401(k) program with employer match and immediate vesting
• 20 days planned PTO, as accrued
• 40 hours of unplanned PTO
• 14 company or floating holidays, annually
• Up to 16 weeks of paid parental leave
• Paid leave for bereavement, jury duty, voting, or military leave

Before you apply

• Applicants must be 18 years of age or older
• This role is not eligible for remote work in New York City

About the company

Scout Motors is an iconic American brand electrifying and digitizing rugged SUVs and trucks. The company focuses on innovation, exploration, and creating vehicles for both work and play.