Retail Readiness Specialist

The role

The Retail Readiness Specialist supports pop-up retail locations from launch planning through activation. This person will develop customer journey documentation, create playbooks for Customer Specialists, and partner with cross-functional stakeholders to align retail operations with business objectives.

What you will do

• Support pop-up retail locations from launch planning through activation close
• Support the development and execution of the customer journey
• Develop comprehensive playbooks for Customer Specialists
• Partner with cross-functional stakeholders to align Retail Sales Operations programs
• Provide operational support for Scout Motors office locations as needed
• Leverage AI tools and emerging technologies to streamline workflow development
• Define, implement, and monitor key performance indicators for retail readiness and pop-up activation

Required qualifications

• 5-7 years of experience in retail operations, automotive retail, field operations, market launch, or a related customer-facing operations environment
• Strong understanding of project management methodologies, software, tools and techniques
• Strong proficiency with PowerPoint, Excel, SharePoint, Jira, Confluence, and Figma
• Ability to manage multiple workstreams and prioritize effectively
• Experience with implementation or expert level user of software platforms such as CRM, DMS, TMS, etc.
• Exceptional communication, stakeholder management, planning, and execution skills
• Experience with implementation or expert level user of software platforms such as Salesforce & SuccessFactors
• Strong organizational skills and attention to detail
• A builder’s mindset
• Minimum of High School Diploma, GED or equivalent
• Ability and willingness to travel domestically and internationally
• Valid driver's license

Nice to have

• management experience

Benefits

• Medical, dental, vision and income protection plans
• 401(k) program with employer match and immediate vesting
• 20 days planned PTO, as accrued
• 40 hours of unplanned PTO
• 14 company or floating holidays, annually
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
• Paid leave for bereavement, jury duty, voting time, or military leave

Before you apply

• Applicants must be 18 years of age or older
• This role is not eligible for remote work in New York City

About the company

Scout Motors is carrying forward the heritage of an iconic American vehicle brand by electrifying and digitizing it. The company focuses on innovation, exploration, and respect for customers and communities.