VIP Manager

The role

You will manage a portfolio of high-value players for Royal Lounge Casino. You will build relationships, monitor account activity, and coordinate personalized offers to improve player satisfaction and retention.

What you will do

• Manage a portfolio of VIP players and provide consistent, personalized engagement
• Build trusted relationships through clear, professional communication across multiple channels
• Monitor player activity, identify trends or risks, and respond proactively
• Coordinate personalized offers, campaigns, and experiences with internal teams
• Track engagement and campaign performance using Excel, Google Sheets, and internal tools
• Share player insights with Analytics, Economy, Monetization, Art, and other relevant teams
• Represent the player's perspective and contribute to improving the overall VIP experience

Required qualifications

• 2+ years of experience in Account Management, Customer Success, VIP service, or a similar client-facing role
• Excellent written and verbal communication skills in English
• Strong interpersonal skills, emotional maturity, discretion, and sound judgment
• Ability to manage multiple priorities in a fast-paced environment
• Strong sense of ownership, organizational skills, follow-through, and attention to detail
• Comfortable working with data and using Excel and Google Sheets
• Proactive, adaptable, and committed to providing excellent service to players

Nice to have

• Experience in mobile gaming, hospitality, luxury service, or a high-touch customer environment
• Comfortable learning and using new systems and software tools
• Genuine interest in games and player behavior
• Proficiency in additional languages is a plus

About the company

Scopely is a global video game and interactive entertainment company that develops, publishes, and live-operates a diversified portfolio of games. The company is home to titles such as MONOPOLY GO!, Pokémon GO, and MARVEL Strike Force.