Senior Marketing Assistant

The role

Give elevated support to Account Managers and Market Leader clients by handling reactive, proactive and complex tasks. Act as an expert among Marketing Assistants, with a higher level of ownership, communication and critical thinking. Aim to meet and exceed client and team needs with fast turnaround and a high standard of client experience.

What you will do

• Independently manage a high volume of Marketing Assistant tasks, including complex and time-sensitive requests, with accuracy.
• Support Account Managers by prioritizing requests, meeting deadlines and completing assigned tasks on time.
• Handle direct client communications by phone and email: gather information, give updates, answer basic account or marketing questions, and assist with website requests.
• Communicate with professionalism, clarity and a friendly, client-first approach.
• Identify potential issues, escalate sensitive or high-risk situations, and coordinate with internal teams.
• Recommend process improvements to increase efficiency, accuracy and effectiveness.
• Share best practices and guidance with fellow Marketing Assistants.

Required qualifications

• Bachelor's degree in Marketing, Advertising, Business, Communications or a related field, or equivalent practical experience.
• At least 1 year of experience in marketing support, account coordination, client services or a similar administrative support role.
• Experience managing a high volume of requests, balancing competing priorities and meeting deadlines.
• Experience communicating directly with clients and collaborating with cross-functional teams.
• Exceptional organizational and multitasking skills with keen attention to detail.
• Advanced critical thinking and problem-solving skills.
• Excellent written and verbal communication skills.
• Sound judgment in prioritizing requests, identifying risks and delegating tasks.
• Ability to analyze basic marketing performance data (advertising results, rankings, website traffic, leads, revenue) and explain findings to clients.
• Proficiency in managing time-sensitive requests while keeping accuracy and consistent service quality.

Benefits

• Medical, dental and vision insurance
• Flexible paid time off
• Paid parental leave
• Paid cell phone and service
• Remote office allowance
• Professional development and development courses
• Regular manager check-ins through Lattice to support performance and career growth

Before you apply

• Scorpion participates in E-Verify to confirm employment authorization of all newly hired employees.
• Employment authorization is checked during onboarding and Form I-9 completion, not used to pre-screen candidates.

About the company

Scorpion is a technology-led service that helps local businesses understand their markets, customers and marketing. It combines AI support with teams of people with local expertise.