Engagement Manager (Hawaii), Public Sector

The role

You will lead and coordinate the delivery of agentic workflows for a national security customer. You will manage customer relationships, scope use cases for engineering teams, and lead cross-functional project teams to deliver AI/ML objectives.

What you will do

• Manage customer relationships from the executive to the end user
• Work alongside customers to scope agentic workflow use cases
• Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
• Proactively identify customer needs and operator pain points
• Oversee onboarding and successful implementation of customer accounts

Required qualifications

• An active TS/SCI clearance
• 5+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
• A track record of structured, analytics-driven problem solving
• Excellent verbal and written communication skills
• Willingness to be onsite with customers in locations throughout the Oahu area 4 days per week
• Able to travel at least 25% of the time

Nice to have

• 10+ years of professional experience, often in a customer-facing technical program management role in industry or government
• Prior experience at an API technology company and / or managing technical customers using an API
• A technical degree in computer science, engineering, or related field
• Proficiency in Python, SQL or other programming languages
• Domain expertise in a relevant field (e.g. modeling and simulation, joint planning processes, intelligence workflows, etc)

Benefits

• base salary
• equity
• comprehensive health, dental and vision coverage
• retirement benefits
• a learning and development stipend
• generous PTO
• may be eligible for additional benefits such as a commuter stipend

Before you apply

• Our policy requires a 90-day waiting period before reconsidering candidates for the same role

About the company

Scale AI helps the U.S. government unlock the potential of AI across national security missions. The company develops reliable AI systems and provides high-quality data and full-stack technologies.